Job Description
We're Growing -- and Hiring Fast! We're excited to share that we've just added a new group to our business as their Third-Party Administrator (TPA)! With this growth comes new opportunities, and we're looking to expand our team right away.Ready to ignite your career while gaining essential insurance education for life? Picture yourself in an office setting, working stable hours from Monday to Friday, 9:00 to 5:00, with competitive pay and room for growth.We provide comprehensive training for success and the rewarding opportunity to aid those navigating tough times.If you are interested in future leadership opportunities and are prepared to take a step forward for yourself and your career, let's dive in.This is for you if you have a great attitude, are willing and positive, and work well with others! you are genuinely excited to help customers and can remain patient, empathetic, and put yourself in the customer's shoes. you have excellent communication skills, professional telephone skills and actively listen. you can follow communication procedures, guidelines, and policies and are willing to learn and follow our proven systems. you are interested in providing support and guidance to team members in mastering new tasks and skills and collaborate with the team to develop and implement effective training programs.What you will do: You will take calls from people who have questions about their coverage, claims, or other issues and help resolve them You will learn about insurance and benefits plans, claims processing, and how it all works together You will continue learning about the business, the tools we use, and how to be better at what you do You will help us get better at what we do What you will get: Competitive pay.Most people without experience start at $19.00 per hour.We offer higher starting pay for candidates with experience in insurance customer service roles or fluency in Spanish A rich benefits package that includes medical and dental insurance, a flexible spending account, paid time off, and more An opportunity for career advancement.Almost 50% of our senior staff started in customer service. Stability.We've been at this a long time and are not going anywhere.Our streamlined hiring process aims to be efficient for both you and us while ensuring we follow necessary procedures.Here's a breakdown of how qualified candidates become part of our team:Apply for this opportunity via Indeed and answer three simple questions.Arrange a 15-minute call with us.Engage in a brief 15-minute phone interview.Successfully clear a basic employment background check.Receive a formal offer to join our team.A little bit about us We are Tall Tree Administrators.We help insurance companies and related businesses process premium payments, pay medical claims, and care for their customers.We understand that navigating insurance coverage can be complex for customers, which is why we step in to offer clarity and solutions.With 24 years of expertise under our belt, we excel at assisting customers in resolving their concerns by actively listening to customer concerns and utilizing our deep knowledge of coverage details.The fine print We do a criminal background check before hiring.You will have access to personal medical and financial information.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.Qualifications- Fluent in English- Strong customer service skills- Excellent phone etiquette- Effective communication skills- Analytical skills for problem-solving Job Type:Full-time Pay:$19.00 - $20.00 per hour Benefits:401(k) Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Work Location:In person.