Customer Service Representative

Three Way Logistics is an industry leader in material management, logistics, and comprehensive transportation services with proven accuracy, flexibility, and on-time delivery who is looking for a full-time Customer Service Representative for their Norwalk, CA facility. JOB SUMMARY Interact with our customers, providing and processing information in response to inquiries, concerns, and requests about products and services.Process documents for orders and complete data entry as received.The customer service department is the first point of contact for our customers.Must have excellent people skills while remaining calm and helpful in even the most frustrating situations.You will use a proactive approach in customer care that will help customers and improve our brand image. Hours: Full Time, Monday-Friday 8 AM -5 PM Pay Rate :$23-$24/hour DOE ESSENTIAL FUNCTIONS Analyze requests, provide information requested, or pinpoint who can best provide the information, and route the request to the proper channel. Handle a high volume of calls, emails and information Receive and respond to customer requests by either telephone or email within a timely manner Provide customers with accurate troubleshooting solutions and assistance while using our TMS and other applications Uploading pods (proof of delivery) exceptions (damage), into our system, enter notes in WT and update Exception report Keep track of customer orders to make sure customer requests are scheduled, executed and billed correctly Filling, scanning documents, print labels Quote customers / jobs - understand our rates and cost vs profit Create orders accurately and thoroughly Work closely with the department teams to enhance quality of service Great Communication skills All other tasks as assigned EXPERIENCE / REQUIREMENTS Minimum of one to two years' experience customer service Ability to respond via phone and email Excellent verbal and written communications skills Must be able to multitask in a fast-paced environment Self-starter who is passionate about interacting with people and providing above average service levels Computer literature and expertise in Microsoft Office is a plus Good interpersonal skills, who is a team player with a get it done attitude Conscientious and reliable, punctuality is critical Three Way Logistics Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Pay:$23.00 - $24.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Norwalk, CA 90650 (Required) Work Location:In person.