Job Description
We are hiring an individual who will serve as a first point of contact for riders of Valley Metro Transit services, providing exceptional service by addressing inquiries, resolving issues, and offering service and route information. We are a contractor with Valley Metro that has been assigned the task of providing customer service for the fare support of the Phoenix transit system. Currently, we have an opening for a bilingual English/Spanish speaker. Duties and Responsibilities Strong Communication Skills Answering customer calls promptly and professionally Listening attentively to customer concerns and questions Providing accurate information about products and services Resolving customer issues and complaints effectively Maintaining detailed customer records and tracking call information Following company policies and procedures for customer service Adhering to call quality standards and metrics Using a variety of computer hardware and software while performing work Providing customer service based on policies and procedures Maintaining attention to detail and accuracy Explaining and applying policies of Fare System Answering high-volume phone calls Working independently and with team members Requirements High School Diploma or G.E.D. plus one (1) year of customer service or call center experience providing information, responding and resolving customer inquiries, OR, any combination of education and/or experience sufficient to successfully perform the essential duties as listed may be considered. Must be able to actively listen while typing, converse with the customer, and navigate multiple computer programs simultaneously. Must have dependable/reliable work habits, including meeting attendance/tardiness guidelines. Must possess the ability to d