Job Description
Mosaic Talent Consulting's mission is to help job seekers piece together their ideal career by surfacing diverse, quality opportunities. We are not a staffing firm or agency. Mosaic does not hire for these positions—we aggregate and authenticate them from real employers. Employer Industry: Banking Why Consider This Job Opportunity Salary up to $20.00 per hour with eligible overtime and a $1.00/hour shift premium after 6:00 pm Comprehensive benefits package including medical, dental, and vision coverage 17 days of Paid Time Off (PTO) and 11 annual paid holidays Opportunity for career advancement and ongoing professional development Supportive work environment with a focus on customer satisfaction Flexible schedule with the potential to adjust hours as needed What To Expect (Job Responsibilities) Handle inbound calls related to bank products and services, providing professional customer support De-escalate customer issues and follow through to resolution, ensuring customer satisfaction Assist customers with digital banking services and troubleshooting across various platforms Attend weekly and monthly meetings for quality review, coaching, and departmental updates Maintain knowledge of banking products and adhere to compliance training and regulations What Is Required (Qualifications) High school diploma or GED required Minimum of one year of customer service experience Minimum of one year of contact center experience or equivalent Strong time management skills and ability to multi-task in a fast-paced environment Proficient in using personal computers and managing home networking for reliable virtual access How To Stand Out (Preferred Qualifications) Customer service experience within the banking or financial institution is preferred Familiarity with Android and Apple products as well as bank-supported web browsers and operating systems Excellent written and verbal communication skills Ability to build and maintain customer relationships effectively #Banking #CustomerService #CareerOpportunity #FlexibleSchedule #BenefitsPackage "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #MosaicTalentConsulting