Customer Service Team Lead

Customer Service Team Lead (KUIU) We are a global online retail store specializing in technical outdoor apparel looking for a full time Customer Service Team Lead to join our call center team.We are looking for a friendly, reliable, and service oriented team player with flexible availability.Shift:Our main business hours are Monday - Friday between:7:30a-4:00p.These hours are subject to change during holiday and per needs of the business.Some overtime and weekend work will be required.Duties will include, but not limited to: Understanding the hunting culture and marketing place. Becoming well versed in our product line and its uses Continuous training and coaching of team members Communicate any issues/trends with upper management to reach business goals effectively Optimize training and reporting and build out current Helpdesk/Macros/SOP's In charge of QA, and reporting of direct reports Work closely with current CS management team to identify needs, issues and wins Answering phones/emails to provide customer service to online shoppers Requirements: Customer Service Team Lead Call Center Experience Strong communication skills verbally and electronically Strong typing skills Detail oriented Ability to embrace changes and challenges in real time through a typical retail day Ability to multitask Ability to work in a high paced environment with competing priorities Additional Experience a plus but not required: Personal experience in hunting, backpacking and other active outdoor activities is a plus Ability to recommend gear based upon a customer's specific requirements Familiarity with other outdoor clothing/equipment brands Desired experience - prior use of KUIU gear in the field Job Type:Full-time Pay:$25.00 - $30.00 per hour Benefits:401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Paid time off Vision insurance Application Question(s):Do you have Customer Service Call Center team lead experience? Ability to Commute:Dixon, CA 95620 (Required) Work Location:In person.