Job Description
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. This job post is specifically for US Military Veterans and Spouses in the categories noted above. This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations. The employer also does not hire from the cities listed below: Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry Clarcona Clearwater Cutler Cutler Bay Debary Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood Georgia: Columbus, Valdosta Michigan: Auburn Hills, Detroit, Farmington Hills Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring New Mexico: Rio Rancho North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands Sneads Ferry Stella Surf City Swansboro Tawara Terrace Teachey Topsail Topsail Beach Trenton Verona Wallace South Carolina: Greenville, Greer, Marietta, Piedmont Texas: Austin, Jacksonville, Laredo As a Customer Service / Tech Support Rep – Tech Products working from home, you will: Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Be an amazing problem-solver Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Deliver expert customer experiences…with a smile. Auto req ID 471679BR Minimum Education Required High School/GED Job_Category Work From Home Additional Qualifications/Responsibilities YOUR QUALIFICATIONS Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tech Support Rep – Tech Products (Remote) role include: 1+ year of customer service experience A high school diploma or GED Strong focus on building customer relationships Comfortable using and explaining technology A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking with strong problem solving skills Eagerness to learn new technologies Strong problem-solving skills with the ability to ask probing qu