Customer Services Administrator

Position: Customer Services Administrator Compensation: $20/hr Schedule: Monday – Friday, 7:30AM – 4:30PM (hours may flex based on business needs) Interview: Onsite interviews required Pre-employment: Background check and drug test mandatory prior to employment Summary Seeking a detail-oriented and organized professional to manage order entry and backorder tracking in a fast-paced office environment. The ideal candidate will have proven office and customer service experience, proficiency with Microsoft Office (including Outlook), and the ability to effectively communicate and collaborate with both internal teams and customers. This position supports order management, administrative functions, and process improvements. Responsibilities Enter and manage new orders and backorders in the order management system Collect and communicate ETA information to customers File, organize, and maintain paperwork accurately Work directly with sales staff and customers to resolve inquiries Plan and coordinate shipments for both fleet and less-than-truckload (LTL) deliveries Print and process Bills of Lading (BOLs) Support special projects and drive process improvements Deliver a variety of general office and administrative services as needed Skills & Qualifications: High school diploma or equivalent required 3–5 years of experience in office-based customer service, clerical, or administrative roles, with specific experience in order management Strong organizational skills and attention to detail Proven ability to set, prioritize, and track multiple tasks Effective oral and written communication skills for client and team interaction Ability to develop relationships and work collaboratively within a team Self-motivated, disciplined, and capable of working independently Competency in Microsoft Office Suite, Outlook, and web browsers Solid math skills and business administrative knowledge As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Put your skills to work. There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you’re looking for flexible shifts, performance bonuses, or a progressive work culture—we’re dedicated to finding the very best opportunities for you. About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.