Job Description
About the Role We are hiring a Customer Success Manager (CSM) to act as a strategic partner to customers, helping them drive adoption, achieve measurable outcomes, and expand their use of the platform over time. This is a fully remote role focused on long-term relationship building and growth. What You’ll Do * Manage a portfolio of customer accounts and serve as the primary point of contact Build strong relationships with stakeholders including HR, L&D, and business leaders Lead onboarding and ensure successful implementation Drive product adoption and ongoing engagement Develop and execute success plans tied to business outcomes Identify and drive expansion opportunities using a land-and-expand approach Monitor customer health metrics, usage data, and risk signals Conduct business reviews and strategic check-ins with clients Collaborate with sales, product, and support teams to ensure customer success Track key metrics such as retention, adoption, and customer satisfaction What You Bring * 3–5 years of experience in Customer Success, Account Management, or a similar client-facing role in B2B SaaS Proven ability to manage and grow customer accounts Strong communication and stakeholder management skills Data-driven mindset with the ability to use insights to drive decisions Experience working in fast-paced, remote environments Preferred Experience Background in HR, Learning & Development, or organizational development Experience with CRM or Customer Success platforms Exposure to data analytics or AI-driven tools Why Apply * Fully remote work environment High-impact, client-facing role Opportunity to drive both customer success and revenue growth Work in a fast-growing, collaborative environment