Customer Success Operations Manager

Vasion is seeking a Customer Success Operations Manager who embodies our core values and is eager to join our dynamic team. We are dedicated to enabling digital transformation for everyone by providing an affordable, integrated SaaS solution that simplifies business operations. Vasion offers a flexible working environment for our 400+ employees around the globe, including at our headquarters in St. George, Utah, and offices in the UK, Germany, and Lehi, Utah. Role Overview The ideal candidate will be the operational backbone of our CS organization. As an individual contributor embedded within the CS team, you'll own the systems, data, and processes that enable our Customer Success Managers to deliver exceptional experiences at scale. You'll work cross-functionally with Product Management, Marketing, Sales, Channel, Business Operations, and Enablement to ensure our CS motion is efficient, measurable, and repeatable. What You'll Do CS Tooling & Tech Stack Own the administration, configuration, and optimization of our CS platform. Evaluate, implement, and integrate new tools that improve team productivity and customer visibility Serve as the internal subject-matter expert for CS technology, providing training and support to the broader team Partner with Business Operations to ensure clean data flows across the CRM and CS tech stack Data, Reporting & Analytics Collaborate with the Business Intelligence team to build and maintain dashboards and reports that surface key CS metrics - NRR, health scores, engagement trends, and more Translate data into actionable insights for CS leadership to inform strategy and resource allocation Establish a consistent data governance framework to ensure accuracy and reliability across CS reporting Conduct ad hoc analyses to investigate churn drivers, expansion patterns, and customer behavior