Job Description
PC Management is growing, and we're excited to welcome a new Customer Support Associate to our Fairmont-based team! As a trusted partner of Frontier Communications, we work directly with customers to connect them with high-quality internet and home service solutions that match their lifestyle and needs.In this full-time Customer Support Associate role, you'll play an essential part in driving sales, creating personalized experiences for families and individuals, and increasing brand awareness for our client through face-to-face interactions.Being a Customer Support Associate involves problem-solving, confidently presenting product options, and helping customers navigate the best solutions for their household or business. Customer Support Associate Day-to-Day: Engage with customers in-person to understand their needs and explain Frontier's latest service options. Recommend and enroll customers in plans that are tailored to their household or business. Represent the Frontier brand with professionalism, energy, and a solution-focused attitude. Accurately input and manage customer information using mobile devices to ensure security and compliance. Attend Client Services Associate team meetings and training to sharpen your sales approach and stay updated on service offerings. Collaborate with team members to meet and exceed individual and team sales goals. Customer Support Associate Requirements: High school diploma or equivalent; some college coursework is a plus. No prior experience is required--just a positive attitude and willingness to learn! Excellent communication and interpersonal skills. Confidence in speaking with new people and explaining service benefits clearly. A strong work ethic and the drive to reach personal and team goals. Adaptability and enthusiasm for professional growth in a fast-paced, face-to-face sales environment.Job Type:Full-time Pay:$56,955.00 - $61,530.00 per year Work Location:In person.