Customer Support Billing Specialist

We are looking for a detail-oriented Customer Support Billing Specialist to join a software organization in Milwaukee, Wisconsin on a Contract basis. This position supports billing and accounts receivable activities by investigating payment delays, resolving invoice issues, and helping maintain accurate financial records. The ideal candidate brings strong analytical ability, a customer-focused approach, and the ability to work closely with accounting and post-sale teams in a fast-paced onsite environment. Responsibilities Review billing records for accuracy, identify discrepancies, and help ensure invoices are issued correctly and on time. Oversee collection activity by supporting final notice outreach, tracking follow-up efforts, and helping move delinquent accounts toward resolution. Perform cash reconciliation tasks and assess how payment activity affects account balances and related financial reporting. Partner with post-sale operations teams to research overdue vendor balances and support accounts receivable follow-up actions. Provide day-to-day accounting assistance by working with general ledger entries and coordinating with revenue accounting functions. Use Excel and Salesforce tools to analyze account details, monitor payment trends, and document billing-related activity. Support payment setup and invoice delivery processes, including troubleshooting workflow issues tied to billing and credit card transactions. At least 2 years of experience in billing, accounts receivable, collections, or a related accounting support role. Proficiency with Microsoft Excel for tracking, analysis, and reconciliation work. Experience using Salesforce Sales Cloud or a comparable CRM or billing platform. Working knowledge of accounts receivable processes, commercial collections, and vendor account management. Ability to complete cash reconciliations and support daily cash management activities with accuracy. Strong analytical and problem-solving skills with the ability to identify causes of delayed payments. Effective communication skills and the ability to collaborate with internal teams to resolve account issues. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.