Customer Support Rep

Role: Customer Support Rep Company: CABS Heating & Air Conditioning Location: West Sacramento, CA Pay: $19-$23/hour, depending on experience + spiffs Schedule: You'll work a full-time schedule anytime between our business operation hours of 7 a.m.-7 p.m. Monday - Friday. Occasional weekend work may be required on Saturdays, and you'll be notified of any additional hours or schedule changes. You can expect your schedule to change seasonally. Your Role at CABS Heating & Air Conditioning: Generate new business: Your primary goal is to generate new business opportunities by re-engaging with existing customers. You'll use our comprehensive customer database in ServiceTitan to reintroduce our services and drive business growth. Build relationships: While using company-provided scripts, you'll focus on building genuine relationships rather than traditional cold-calling. You'll strengthen connections with existing clients through personalized outreach. Manage the sales pipeline: You will schedule follow-up calls and manage the sales pipeline effectively within ServiceTitan, ensuring all sales activities and customer interactions are accurately recorded and maintained. Provide exceptional customer service: You'll prioritize and manage outbound calls and address customer questions or concerns to ensure a positive experience and foster long-term loyalty. Team collaboration: Your role is crucial in coordinating with internal teams, including customer service and technical support, to guarantee seamless service experiences for our customers. Our Ideal Customer Support Rep: High school diploma or equivalent 2+ years of phone sales and customer service experience </