Customer Support Representative-II

Description Job title: Customer Support Representative-II Payrate: $23- $24/hr. on W2 (All Inclusive) Remote (RE, USA, CT, NYC METRO) Schedule: Wed - Sun, 40 hours a week (weekend availability is 100% required). EST hours/time zone Duration: 4+ Months Description You will support hourly and daily quality management and support across our Corporate and Catering programs - a growing space within Client. You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and Dashers on a regular basis. Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent. You will be an active contributor to helping launch new pilot initiatives, as we test and build this business. Preferred Qualifications excellent verbal communication attention to detail ability to adapt to changing contexts last-hour logistics or delivery customer service experience Nice to have experience with Slack bilingual in Spanish