Customer Support Representative

Job Title:Customer Support Representative Type:Direct Hire/Full-time w/ benefits Shift:Standard Office Hours Location:Savannah, NY (On-site) Pay:$23 - $25/hr depending on experience Summary:The Customer Support Representative works with a wide range of customers to match their specific product needs with correct clients products.The Customer Support Representative is the first responder and distributor of all incoming calls along with handling all inquiries for customers, distributors and OEM's, both current and new.Additionally, the Customer Support Representative will work closely with inside sales, field sales, engineering, product development, and manufacturing teams to meet a wide range of customer needs for off-the-shelf products.The primary purpose for this role is to support customers with sales and service for the client as it continues to grow as a leader in the flexible packaging and blown film industries.The Customer Support Representative will be responsible for data entry in relation to customers, orders and products using relevant industry knowledge, experience, and a proven ability to creatively and confidently convey the added value of the clients' products and services to prospective customers.Responsibilities and Essential Functions:First responder and distributor for all incoming calls Meet customers' needs with respect to responsiveness, clarity and accuracy through all aspects of order management Assist with maintenance of database for current and prospective customers Prepare cost estimate and recommended product pricing within acceptable profit margin ranges as communicated by management for standard/catalog requests Provide formal product quotes to customers that may include pictures, illustrations, and drawings to promote product advantages Perform quote follow-up on a weekly basis to win the sale or document reasons of a loss for further analysis Proactively assess, clarify, and validate customer satisfaction on an ongoing basis to improve customer experience Coordinate the involvement of company personnel, including technical sales, inside sales, planning, engineering, product development, and manufacturing teams, to assist in the sales process and lead generation activities Have a complete and comprehensive understanding of all company products and services available including the appropriate application of same to meet customer needs Perform other related duties as assigned Ensure that all company safety policies are being followed Requirements, Knowledge and Core Competencies:Experience Minimum 1-2 years of experience in data entry, customer service Demonstrated proficiency in Microsoft Windows, Outlook, Word, PowerPoint, and Excel Experience with ERP system (NetSuite, Syteline, etc) a plus Speak and/or read Spanish a plus Attributes Precise and detail oriented - good math skills and precision in communication.Planning and organization - Effective at organizing and planning work by defining needs and priorities.Clear communications - ability to listen, process and communicate clearly.Strong verbal and written communications via phone, email, and website exchanges.Integrity - Upholding a high standard of fairness and ethics in everyday words and actions.Resilience - Work well as a team player in a fast-paced, energetic, pressure driven environment.Working Environment:Typical office indoor/outdoor working environment necessary to perform all essential job functions with reasonable accommodations compliant with EEOC enforced ADA guidelines.This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate.Must be able to communicate clearly and relate well to others.Must be able to lift, up to 30 lbs., stand, sit, and walk for extended periods of time, bend, kneel, twist, and squat as needed to perform the essential functions of the position.Job Type:Full-time Pay:$23.00 - $25.00 per hour Benefits:401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Vision insurance Shift:Day shift Application Question(s):Do you have a minimum 1-2 years of experience in data entry, customer service? Do you have a proficiency in Microsoft Windows, Outlook, Word, PowerPoint, and Excel? Do you have experience with NetSuite OR Syteline? Do you have the ability to speak and/or read Spanish? Do you have experience working in a customer support/service role for a manufacturing company setting? Education:High school or equivalent (Required) Work Location:In person.