Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: HR Technology and Services Why Consider This Job Opportunity Competitive salary ranging from $22.19 to $23.49 per hour Opportunity for career advancement and professional growth within a dynamic organization Collaborative work environment that encourages innovation and problem-solving Comprehensive benefits package, including equity options Supportive team dedicated to customer satisfaction and employee development Chance to make a positive impact on client experiences in the HR and benefits sector What To Expect (Job Responsibilities) Assist customers in optimizing the use of the employer's platform for administering health and welfare plans, ensuring compliance with relevant laws Maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues Handle customer issues from start to finish in a fast-paced environment Respond promptly to customer inquiries via email, chat, or video conferencing Document and track customer interactions using the company's CRM system What Is Required (Qualifications) Bachelor's degree 1-4 years of customer support experience in the US benefits domain Extensive knowledge of employee benefits and applicable laws Demonstrated experience in problem-solving and troubleshooting with a SaaS product Excellent written and verbal communication skills in English How To Stand Out (Preferred Qualifications) SHRM Certified Professional (SHRM-CP) or Certified Employee Benefits Specialist (CEBS) certification credentials Time management skills with the ability to prioritize effectively Residing in a Pacific or Mountain timezone state and available to work between 9 am to 6 pm PST #HRTechnology #CustomerSupport #EmployeeBenefits #CareerGrowth #SaaS We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners