Job Description
Call Center Customer Support Representative Join a veteran-owned, mission-driven team serving well-known brands in roadside assistance, telecom, retail, energy, travel, and hospitality.Highlights Hours:Minimum 15 hrs/week; select your own shifts inside a 24/7 schedule (one weekend day preferred) Employment:W-2, part-time or full-time Training:1-4 weeks, paid Location Eligibility:U.S.residents (excluding CA, CT, MD, MA, NY, OR, WA, WI) Key Responsibilities Answer and resolve inbound calls, emails, or chats with empathy and accuracy Research accounts, process orders, returns, payments, and plan changes Dispatch service providers (e.g., roadside assistance) and give real-time status updates Follow scripts and quality guidelines while adapting to each customer's needs Document every interaction in the CRM and safeguard customer data Offer additional products or services that add genuine value Meet individual and team targets for quality, productivity, and attendance Basic Qualifications Authorized to work in the United States; live in an eligible state High-school diploma or GED and 1year recent customer-service or call-center experience Typing 30 WPM with 95 % accuracy; confident using multiple web-based systems Clear, professional English communication (Spanish or other language a plus) Calm problem-solver who stays patient and positive under pressure Benefits Paid time off beginning day one Medical, dental, vision, and telehealth options (>= 30 hrs/week) Wellness resources and Employee Assistance Program Ongoing coaching, paid certifications, and fast-track promotion paths Supportive culture led by military veterans Fast Hiring Process Apply on Indeed Complete an online skills assessment Participate in a video interview (scheduled within five business days for qualified applicants) Finish a paid systems check and background screen Start paid training--new cohorts launch every two weeks Genesis Call Center, LLC is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.Ready to be the friendly voice customers remember? Apply now and reserve your interview spot today! Job Types:Full-time, Part-time Pay:$10.00 - $13.00 per hour Benefits:Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work Location:In person.