Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Government Services and Technology Why Consider This Job Opportunity Competitive salary with a comprehensive benefits package Opportunity for career advancement and growth within the organization Work in a dynamic environment that fosters innovation and collaboration Engage in meaningful work that supports local communities and government agencies Chance to develop technical skills while assisting customers with real-world applications What To Expect (Job Responsibilities) Serve as the first point of contact for customer inquiries, providing technical assistance and troubleshooting support Assist customers in navigating the online platform for tax filing and document submission Collaborate with internal teams to resolve technical issues and enhance customer satisfaction Maintain communication with customers to provide updates and resolve inquiries Track and log recurring issues for review and improvement of customer experience What Is Required (Qualifications) Minimum of 1 year of experience supporting SaaS products or 3 years of related support experience Bachelor's degree in Computer Science, Management Information Systems, or related field, or equivalent professional experience Strong troubleshooting and problem-solving skills Excellent written and verbal communication skills Familiarity with CRM tools and hands-on experience with various technical products How To Stand Out (Preferred Qualifications) Experience with Salesforce or other CRM tools Relevant professional certification (e.g., CNE, MCSE, CPA) Strong customer service orientation with the ability to manage multiple customer issues Experience with system administration tasks and general IT support #GovernmentServices #CustomerSupport #SaaS #CareerOpportunity #TechnicalAssistance We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners