Job Description
About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc ., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview And Responsibilities Job Summary We are seeking a dedicated Customer Support Specialist (REMOTE) to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for obtaining billing documentation to maintain patient care for our existing customer base. Pay starting at $15 with potential to earn more depending on related experience This is a primarily remote role; however, candidates must be within commuting distance of any Rotech location for occasional onsite training and equipment needs. Essential Job Duties And Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Brings ideas for process or efficiency improvements to Team Lead Builds relationships with locations, field management, patients and referral sources Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Conducts insurance verification and eligibility for services/products Daily outbound calling to our customers (patients, referral sources and locations) Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission Maintains accuracy and quality control throughout patient contact and data input, including patient notes May collect co-pays and deductible amounts Obtains authorization, orders and qualification documentation Practices safe work habits, ensuring a safe work environment Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing Provides product/service information by answering questions, offering assistance Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies Resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction Works extensively with eIntake proprietary system as well as HRCM Performs other duties as assigned Travel As needed to Rotech location Qualifications Employment is contingent on Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. Drug screen (when applicable for the position) Compliance with healthcare facility credentialing process (when applicable for the position) Valid driver’s license in state of residence with a clean driving record (when applicable for the position) Required Education And/or Experience High school diploma or GED equivalent, required Preferred Education And/or Experience Experience with medical equipment, preferred Experience with medical billing practices