Job Description
Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Software as a Service (SaaS) for Accounting Firms Why Consider This Job Opportunity Competitive salary with opportunities for growth and advancement Adventure travel stipend of $1,000 on your work anniversary each year Remote work-from-anywhere culture, providing flexibility Flexible paid time off (PTO) to support work-life balance Comprehensive health benefits, including medical, vision, dental, and mental health support Stock options for full-time employees, allowing ownership in the company's future What To Expect (Job Responsibilities) Provide expert technical support to customers via support tickets, live chat, and phone, ensuring a seamless user experience Assist in the setup, configuration, and optimization of software for new and existing customers Collaborate with development and product teams to identify, report, and resolve software bugs or feature requests Offer training and guidance to customers on best practices for software usage through various communication channels Manage and prioritize support tickets, ensuring timely and accurate resolutions What Is Required (Qualifications) 1-2 years of experience in a technical support, customer support, or technical-adjacent role, or completion of a technical bootcamp or equivalent training Excellent problem-solving skills with a proactive approach to troubleshooting Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical users Ability to adapt quickly and manage multiple tasks in a fast-paced environment Experience with structured query language (SQL) How To Stand Out (Preferred Qualifications) Familiarity with SaaS platforms and cloud-based software solutions Experience with customer relationship management (CRM) systems, including Zendesk and JIRA Strong understanding of accounting principles and experience with accounting or accounts receivable software #SaaS #TechnicalSupport #RemoteWork #CareerGrowth #HealthBenefits We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners