Job Description
[Call Center / Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Home office reimbursements - As a Customer Support Specialist at Railbookers Group, you will: Serve as the primary point of contact for customer inquiries regarding existing Railbookers and Amtrak Vacations bookings via phone, email, and online channels Provide comprehensive support for itinerary changes, cancellations, modifications, and special requests, ensuring accuracy and adherence to company policies Liaise effectively with internal departments and external partners to resolve complex issues and facilitate smooth customer journeys Process payments, issue refunds, and manage billing inquiries with attention to detail and accuracy Document all customer interactions accurately and thoroughly in the CRM system...Hiring Immediately >>