Job Description
Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is! Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques. We are seeking a customer-focused Cyber Trainer proficient in SaaS technologies and training. This individual will play an instrumental role in accelerating our customers’ retention and upsell initiatives and needs to be a self-starter who excels in a fast-paced, evangelistic startup environment and thrives on working with revolutionary technology. Responsibilities Achieve mastery of Cyberbit technologies Conduct cyber Range training for SOC teams and individuals as part of new customers’ onboarding process Understanding our customers’ business needs and helping them succeed by means of training and building customized training paths. Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS, and gather other feedback. Use exceptional written and oral communication skills to support our customers and customer success team in Range product Q&A, demonstration, and training exercises. Effectively position new product releases and features to customers Improve and develop product technical documentation as well as capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering, and Marketing teams Requirements: At least 3 years’ experience in a technical training Customer Success Management in a SaaS organization – A strong advantage Cybersecurity knowledge and familiarity with security operations, methodologies, and products – Strong advantage Proven track record in delivering great value to customers. Ability to plan, multi-task, and manage time effectively Excellent written, verbal, and interpersonal communication skills Works in a systematic and orderly fashion, able to dive deeply into detail Post-sales support experience- a strong Advantage EC-Council | Certified Incident Handler / Certified Security Analyst – a strong advantage About Cyberbit: Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.