Job Description
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise. Employer Industry: Gourmet Produce Supply Why Consider This Job Opportunity Competitive salary with performance-based incentives Comprehensive health, dental, and vision benefits Generous paid time off policy, including vacation days and company holidays Opportunities for professional development and career growth Flexible work arrangements available, including remote options Collaborative and supportive work environment focused on customer satisfaction What To Expect (Job Responsibilities) Lead, supervise, and develop the customer service team to meet performance goals Design and implement customer service policies and quality standards Monitor key performance indicators (KPIs) to enhance customer satisfaction Manage escalated customer issues and ensure timely resolutions Collaborate with sales, logistics, and product teams to improve overall customer experience What Is Required (Qualifications) Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience) Minimum of 2-3 years of customer service experience, including at least 2 years in a leadership role Proven experience in retail, e-commerce, or product-based environments Strong leadership, coaching, and team management skills Proficiency with CRM systems and customer support tools How To Stand Out (Preferred Qualifications) Experience managing online customer support operations Knowledge of inventory, order fulfillment, and product lifecycle processes Familiarity with analytics and reporting tools Certification in customer service, customer experience (CX), or management #GourmetProduce #CustomerService #Leadership #CareerGrowth #FlexibleWork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #PrismDataConsulting