Database Management Specialist

ACRT, Inc.Full time Regular About The Team At ACRT, we put safety first. Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. We’re always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them. About the Role The Database Management Specialist reports to the Operations Manager at ACRT Inc. This position will play a key role in providing technical expertise specific to client contract needs regarding database management. This position requires a high degree of organization and excellent attention to detail. What You’ll Do Data Management Manage client database program(s) including receiving downloads of data from field personnel, transferring data in various computer programs, generating and closing Work Requests, creating pre-load files, tracking refusals and tags/help tickets Facilitate the completion of timely and accurate reports Production of maps, manifests, and various reports for tree contractors and internal clients Troubleshoot invoices, data, programs, and computers Analyze & troubleshoot the database(s) for quality assurance and data Integrity Troubleshooting of all hardware and software as well as local network support Meet with clients to outline and implement data collection/reporting changes Provide Information to and Collaborate with Internal and External Personnel Provide information to client, Operations Manager, and field personnel as requested Coordinate with Client Management regarding prioritizing field work scheduling Other technical support for field personnel, office staff, Contract Arborists Effectively communicate procedures for use of iPhones/iPads to field personnel Attend meetings and/or conference calls some business travel is required Act as administrative backup and support Provide information to client, account supervisor, and auditors as requested Maintain and build upon internal and external customer relations Participate with Storm Restoration Efforts Plan, facilitate, organize, coordinate, and audit the activities and functions of assigned tree clearance crews Conduct tree crew timesheet evaluation and crew movement reporting Conduct staging site logistics and staging area traffic control Perform workload reporting Ensure safety using correct procedures Act as a liaison between the vegetation manager of the utility and the tree crews Be prepared for extensive travel to various sites throughout the state for extended periods of time and extended work hours (depending on storm severity) Other duties as assigned. About You Must haves Education: Bachelor’s Degree in Natural Sciences or related field Experience: 2 years of experience working with computers, office equipment and data entry Nice to haves: Education: Bachelor’s Degree in Forestry or related field Experience: 3 or more years of experience with data entry and data management. GIS certificate is a plus Your Skills: Microsoft Office Suite, especially Excel (Look-ups, Pivot Tables, etc.) Self-starter with excellent interpersonal skills, ability to multi-task and work independently as well as a team Excellent communication skills, comfortable interacting with senior management Demonstrated critical thinking skills and ability to exercise good judgement to make good business decisions This role would not be a good fit if: You do not enjoy working independently or working outdoors You are not comfortable driving a pickup truck or 4x4 off-road vehicle You are not comfortable communicating data and information to others You do not have the ability to calmly communicate with customer conflicts You are not willing to work after regular hours (e.g., Saturdays) Storm Requirements (on an as needed basis): Long and extensive working hours during deployment (up to 16 hours per day, 7 days per week) Extensive walking and hiking (10+ hours per day) and t