Job Description
At OceanFirst Bank, each one of our employees plays an important role in delivering value to our customers and executing daily tasks in accordance with our core values. We recognize that our employees are essential to our success, making OceanFirst a great place to work and do business. Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community! ABOUT YOUR ROLE This Debit Card Representative's position responsibilities include ensuring optimum service levels are met, adhering to all operating policies, procedures and regulations for Debit Card processing. WHAT YOU WILL DO: Processes all dispute requests in accordance with Regulation E and the Visa/MasterCard rules. Maintains working knowledge of all Visa/MasterCard and Regulation E rule changes, as well as all Fiserv procedural changes. Works in conjunction with Security to institute fraud detection and prevention methods. Reviews and works the daily reports for Enfact fraud detection program. Prepares daily/monthly general ledger reconciliations in accordance with the Bank's proof policy. Handles the processing of daily rejected Debit Card items. Analyzes disputes for fraud patterns and makes decisions on disputes, determining if it should be written off or have a chargeback submitted. Performs entry of Debit Card maintenance. Assists internal customers with Debit Card inquiries and provides guidance to branches with ATM out of proof situations. May assist with merger reports, conversions, special projects and card reissues associated with the Debit Card. Reviews all daily Debit Card reports f