Job Description
We are private practice in Middleburg Hts, looking for a friendly, organized, and dependable team member to join our dental office front desk team. This position plays a key role in helping patients navigate their treatment, scheduling, insurance benefits, and financial arrangements while keeping the daily schedule running smoothly. The ideal candidate is personable, detail-oriented, comfortable multitasking, and able to confidently communicate with patients about dental treatment and insurance benefits. Dental front office experience is preferred. Responsibilities Patient Scheduling & Communication Answer incoming phone calls professionally and warmly Schedule and coordinate patient appointments efficiently Help maintain a productive and organized doctor schedule Confirm appointments and assist with patient follow-up communication Financial & Insurance Coordination Present treatment plans and explain estimated insurance benefits Discuss patient financial responsibilities and payment options Verify insurance eligibility and benefits Assist with billing and patient account questions Front Office Operations Greet and check in patients Maintain accurate patient records Coordinate communication between patients, clinical team, and insurance companies Support a positive and welcoming office environment Qualifications Dental front office experience preferred Familiarity with dental procedures and dental terminology Understanding of dental insurance and coding preferred Experience with dental practice management software preferred, especially Dentrix Strong communication and customer service skills Organized, dependable, and able to multitask in a fast-paced environment Schedule Office Hours Monday–Wednesday: 7:30 AM – 5:00 PM Thursday: 8:30 AM – 4:00 PM We are looking for someone who enjoys helping patients, works well with a team, and takes pride in creating a smooth and positive patient experience. Pay: From $21.00 per hour Benefits 401(k) Employee discount Work Location: In person