Job Description
Dental QA Supervisor Lead the team. Own the numbers. Make billing brilliance happen. Are you a dental billing pro who loves clean claims, balanced ledgers, and systems that actually work? Do you thrive on leading teams, improving processes, and catching the tiny details others miss? If so, we’re looking for you. We’re hiring a Dental QA Supervisor to lead our billing operations, elevate performance, and ensure every claim, payment, and report meets the highest standards of accuracy and compliance. What You’ll Be Doing Lead & Elevate the Team Supervise and support our dental billing team with hands-on leadership Train, coach, and onboard team members to ensure consistent excellence Foster accountability, performance, and continuous growth Own the Process Build, improve, and refine systems that increase efficiency and accuracy Monitor claim volumes, appeals, deadlines, and payment posting quality Ensure payments are posted correctly and checks are handled accurately Identify workflow gaps and implement smart solutions Be the Quality Champion Review documentation accuracy (deductibles, copays, exclusions, discrepancies) Investigate payment inconsistencies and collaborate with accounting to resolve issues Maintain strict HIPAA compliance and safeguard sensitive information Prepare detailed performance, operational, and compliance reports Collaborate & Communicate Coordinate with contractors and the contracting party Lead performance meetings and provide actionable feedback Proactively address issues before they become problems What You Bring 3–5+ years of experience as a Dental Insurance Coordinator Proven leadership experience in dental billing Strong technical skills with dental billing software and Microsoft Office (especially Excel) A sharp eye for detail and a passion for accuracy Ability to manage multiple priorities in a fast-paced environment A “figure-it-out” mindset and adaptability to evolving systems Who You Are You’re someone who naturally leads with: Discipline & accountability Integrity & confidentiality Reliability & responsibility Initiative & proactive problem-solving A results-driven mindset You don’t just maintain standards — you raise them. Why Join Us? This isn’t just a supervisor role. It’s an opportunity to: Shape and strengthen a high-performing billing team Improve systems that truly make a difference Work in a collaborative, professional, and forward-thinking environment Have a real impact in a highly regulated healthcare setting Financial Benefits: Salary $22-$25/hr Comprehensive health insurance for you and your family Dental insurance Vision insurance 401(k) retirement plan FSA (Flexible Spending Account) savings plan Life insurance coverage Up to 120 hours of paid time off (PTO) Company-provided equipment to support remote work About Us Standard Dental Opco, Inc. (dba iCore) provides responsive, high-quality dental billing services in a highly regulated healthcare environment. What makes us different? We design and continually improve our services based on real conversations with the dental professionals and billing teams we support. Our goal is simple: deliver efficiency, accuracy, security, compliance — and the dependable support our clients truly deserve.