Job Description
Description JOB TITLE Deputy Chief Technology Officer, Infrastructure and Operations Salary Range $172,834 - $248,881 Dept/Div Information Technology Supervisor Chief Technology Officer LOCATION 2 Broadway, New York, NY 10004 Hours Of Work 9:00 am - 5:30 pm (7.5 hours/day) or as required This position is eligible for teleworking, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire. Opening The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Summary The MTA transportation network has a very large system and infrastructure for financial, business, automated train, transportation, power, and physical security. The MTA IT Department is centrally responsible for providing a full range of Information and Operational Technology services to the MTA agencies and administrative units through its operating and support units. These services are provided on a 24/7/365 basis to support the MTA organization and its ridership. The Deputy Chief Technology Officer (DCTO), Infrastructure & Operations serves as a senior technology executive responsible for defining, executing, and governing the enterprise infrastructure and operations strategy for the Metropolitan Transportation Authority (MTA). Reporting to the Chief Technology Officer, this role provides executive leadership for the design, modernization, and operation of the MTA's enterprise technology platforms that support mission-critical transportation services across all agencies. The DCTO, Infrastructure & Operations ensures the reliability, resilience, security, scalability, and financial sustainability and accountability of the MTA's technology infrastructure, including enterprise networks, cloud and data center platforms, end-user computing environments, service operations, and core technology platforms. The role balances strategic technology leadership with operational excellence, ensuring that infrastructure capabilities effectively support the MTA's transportation operations, customer-facing systems, and internal business services. As a key member of the CTO leadership team, this role drives enterprise infrastructure modernization and transformation initiatives, including cloud adoption, platform engineering practices, automation, DevSecOps enablement, and improved operational models that support modern product delivery and digital services. The role also ensures that infrastructure strategies align with the MTA's long-term capital planning, regulatory requirements, cybersecurity standards, and enterprise architecture principles, partnering closely with senior leaders across Product, Architecture, Cybersecurity, Agile Center of Excellence (CoE), and enterprise business units to ensure technology platforms deliver high availability, operational resilience, and scalable capabilities. Responsibilities Enterprise Infrastructure Strategy & Modernization Develop and execute the long-term enterprise infrastructure strategy aligned with organizational priorities. Lead enterprise infrastructure modernization initiatives, including cloud and hybrid platform strategy, automation, platform engineering, and the adoption of DevSecOps practices such as infrastructure-as-code and automated CI/CD pipelines. Establish enterprise infrastructure standards, lifecycle management policies, and governance frameworks. Evaluate emerging technologies and define adoption strategies that enhance resilience, cost efficiency, and service quality. Ensure infrastructure architecture supports scalability, interoperability, and long-term sustainability. Implements technology infrastructure and operational solutions for strategic initiatives across the IT Divisions in collaboration with other DCTOs. IT Operations & Service Reliability Provide executive oversight of enterprise IT operations to ensure high availability, reliability, and performance of all technology services across a 24/7 operational environment supporting mission-critical enterprise and operational systems. Establish and monitor enterprise operational KPIs, including uptime, performance, service delivery, and cost efficiency. Enable enterprise DevSecOps capabilities by operating and