Job Description
We are seeking an experienced Dermatology Receptionist/Front Desk Specialist to join our growing team at Chattahoochee Surgical Dermatology, a new start-up dermatology practice in Columbus, GA. This full-time role offers an opportunity to work in a brand-new, state-of-the-art facility in north Columbus’s premier medical office park. Who we are looking for: -Warm, friendly people person who will greet our patients and visitors with a smile -Detailed-oriented, organized, and efficient -Must be able to multi-task with accuracy in a fast-paced environment -Reliable team player—willing to help others as needed with a positive attitude -Excellent communication skills, both verbal and written Qualifications: High school diploma required Front desk/receptionist experience in an outpatient medical office is required; dermatology experience preferred Proficiency in basic computer applications, phones, and scheduling systems Knowledge of basic medical terminology Word processing and data entry skills Prolonged periods of sitting at a desk and working on a computer, with frequent standing, walking, and movement within the office Manual dexterity for typing, data entry, and handling office equipment Ability to speak clearly, hear callers, and interact with patients in person Visual acuity sufficient to read patient information and EMR screens Ability to occasionally lift up to 20 pounds (e.g., office supplies) Responsibilities: Greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations Provide exceptional, friendly customer service while greeting, checking in, and assisting patients Answer phone calls promptly and courteously Address patient inquiries about appointments and care with patience and professionalism Assist Medical Assistants with patient-related phone calls and follow-up tasks Schedule appointments in-person, via phone, or email while optimizing provider time and patient satisfaction Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow-up lists Call and document communication with patients who cancel or no-show Maintain and update patient accounts, including personal and financial information Enter insurance data with accuracy Verify patient insurance coverage with accuracy Record/collect payments and follow revenue procedures accurately Balance and close out collections at end of day Use EMR systems, including ModMed EMA; perform scanning and data entry Ensure confidentiality and protection of all patient information with adherence to HIPAA, OSHA, and practice policies. Follow established policies and procedures and alert leadership to needed changes Support team operations and contribute to collective goals Monitor office supply levels, anticipate needs, and place orders as required Keep reception and waiting areas clean, organized, and patient-ready Pay: $16.00 - $19.00 per hour Benefits 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance Work Location: In person