Job Description
Desk Clerk Mixed Duties The incumbent will work under the direction of the Guest House manager. The Desk Clerk will interview incoming guests to determine their status in order to assign appropriate quarters and answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Responsibilities Makes customer service number one priority Deals positively with guests Looks out for the safety and well-being of guests Greets and checks-in/out guests efficiently Keeps the lobby and coffee cart tidy Conducts floor checks periodically Responsible for responding to complaints in a positive manner and resolving the issues. Additional Duties: As needed or not more than 25%: Assist the hotel manager and housekeeping department with the cleaning and sanitizing of guest rooms. Cleaning and sanitizing include the following: Understand chemical usage to clean/service guest rooms and safe storing of chemicals. Dusting and make of beds & rollaway beds. Ensure rooms are vacant clean for arrival and/or serviced properly. Install Packn' Plays and rollaway beds; includes making the rollaway beds with clean linen. Other duties as assigned. You will be evaluated for this position based on how well you meet the qualifications below. Your resume/application must demonstrate the required experience/education. Qualifications Required Ability to add, subtracts, multiply and divide at the level necessary to complete required reports. Ability to work as a team player. Read, write, and speak fluent English to communicate effectively with guests and staff. The aptitude to handle guest interactions with tact and patience. A background clearance will be conducted after hire. Applicant must pass this clearance successfully. Continued employment is contingent on favorable background check Physically able to lift 25lbs and carry for a reasonable distance. The capacity to climb, bend, lift, push, and pull as required to complete tasks. Ability to stand and work long hours. USCG Community Services Command Comprehensive Benefits: Paid Annual and Sick Leave Holiday Pay Medical/Dental/Vision Insurance Flexible/Dependent Spending Account Pension Plan 401k Savings Plan Life Insurance Short Term/Long Term Disability Tuition Assistance Paid Parental Leave Other Essential Information: Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years. Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes. Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute. Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment. Applicants may not be employed in the chain of command of their relatives. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.