Job Description
Core Skill Areas & Responsibilities 🖥️ Endpoint & Hardware Support Install, configure, maintain, and troubleshoot desktops, laptops, printers, and related peripherals. Perform hardware replacements, upgrades, and repairs on endpoint devices. Deploy and configure new workstations and end-user equipment. Support both Windows-based and Mac-based environments. Skills Tags: Desktop Support, Laptop Support, Hardware Troubleshooting, PC Deployment, Endpoint Support, Break/Fix Support 💻 Operating Systems & Software Deployment Plan, test, and deploy operating system upgrades and enterprise software releases. Implement vendor patches, security updates, and software maintenance updates. Perform workstation imaging for desktops, laptops, and other endpoint devices. Maintain antivirus, patch management, and endpoint protection systems. Skills Tags: Windows Administration, OS Deployment, Patch Management, Desktop Imaging, Endpoint Security, Anti-Malware 🌐 Infrastructure & Systems Support Install and troubleshoot infrastructure components including servers and network-connected devices. Assist with diagnosing network connectivity or infrastructure-related issues. Support escalations involving system performance or hardware failures. Skills Tags: Infrastructure Support, Server Support, Network Devices, Systems Troubleshooting, IT Escalations 🎫 IT Service Management (ITSM) Manage and resolve service requests and incidents through the ServiceNow platform. Maintain accurate documentation and ticket updates. Ensure requests are resolved within defined service level agreements (SLAs). Skills Tags: ServiceNow, ITSM, Incident Management, Ticketing Systems, SLA Compliance, Service Delivery 📦 Asset Lifecycle & Logistics Track hardware inventory and maintain asset records. Coordinate device shipping, receiving, and provisioning for end users. Support hardware lifecycle processes including refresh initiatives. Skills Tags: IT Asset Management, Inventory Control, Hardware Lifecycle Management, Device Provisioning 🚗 Field Support & Collaboration Provide onsite technical assistance at nearby locations as required. Travel locally to support device deployments and troubleshooting. Collaborate with internal teams and management to maintain service quality. Skills Tags: Field Support, Onsite IT Support, Technical Deployment, Cross-Team Collaboration