Desktop Support

Location: Las Vegas, NV Job Description: Provide Level 1 technical support to end-users for computer systems, networks, hardware, and software. Responsibilities include receiving, prioritizing, documenting, and resolving help requests. Support on/off boarding processes, deliver excellent customer service, and troubleshoot technical issues in a high-volume call environment. Create help sheets and FAQs for end-users. Assist in maintaining procedures for logging, reporting, and monitoring workstation performance. Required Skills: Basic IT skills Ability to interpret technical manuals and documentation Strong customer service orientation Experience in a collaborative, team-oriented environment Excellent communication and interpersonal skills Self-motivated with effective task prioritization in high-pressure situations Hiring Manager Preferences: Team player who seeks assistance when needed Stable employment history in IT Commitment to delivering a positive end-user experience Nice-to-Have Skills: A+ or Microsoft certifications (highly desirable) Ideal candidates will demonstrate reliability, technical aptitude, and a customer-focused approach.