Job Description
Digital Banking Client Support Specialist (NE-8) Groton, CT Chelsea Groton is looking to hire a motivated and dynamic individual for our Digital Banking Department. The Digital Banking Client Support Specialist assists our customers by phone, video, and on-site at business locations. The ideal candidate will be a motivated and personable individual who provides outstanding service in a professional manner with strong attention to detail and time management skills. Become a member of a positive, versatile, and inclusive team that promotes self-development and empowerment for the benefit of our customers and our community. Responsibilities and Requirements vary based on job level . Expectations include: Sets up, maintains, and provides ongoing support for clients using various cash management services and applications. Provides daily support to all internal and external customers, demonstrates professional, effective, and timely responses and resolutions to all inquiries via telephone, email, video, and on-site as business locations. Establish and manage business deposit accounts, delivering tailored solutions of cash management opportunities through a consultative approach and ensuring full implementation. Accurately completes daily operational tasks while proactively mitigating fraud and risk. Why Choose Chelsea? The Bank has been named a Top Workplace in Connecticut since 2016. And with good reason! Our team members are encouraged and empowered to be better, go further, and help others. And there are lots of other perks too - competitive salary, 401(k) plan, paid time off, health benefits, wellness and engagement programs, leadership training, professional development, and learning opportunities for all team members, and more! Several members of the Bank's team have been recognized in our industry and throughout the co