Job Description
Job Description Role Overview We are seeking a Digital Experience, Portfolio Lead to own and elevate the end-to-end digital experience for a prestigious, high-tech client across North America. This role is ideal for a hands-on digital leader who thrives in fastmoving, high growth environments and enjoys rolling up their sleeves to drive day‑to-day execution of digital solutions while shaping the future of the experience. This position sits at the intersection of technology, retail operations, and customer experience, translating global digital strategy into practical, site‑level execution that delivers measurable value. You will act as both a tactical owner and trusted advisor, ensuring digital tools are adopted, optimized, and continuously improved to meet the evolving needs of a cutting‑edge retail environment. #NewBusiness What You'll Do Regional Ownership & Execution Own the digital experience across all North American retail and operational sites Serve as the day‑to‑day owner of digital solutions, ensuring reliability, usability, and operational fit Ensure consistency, quality, and seamless integration of digital platforms at the site level Act quickly to diagnose issues, resolve adoption barriers, and improve performance Strategy Execution & Real‑World Feedback Execute global digital strategy while tailoring solutions to regional and client‑specific needs Gather frontline feedback, operational insights, and client requirements Influence product evolution by feeding real‑world learnings into global roadmaps Client Partnership & Advisory Serve as a trusted digital partner to client stakeholders in a high‑tech retail environment Translate complex business needs into clear digital, data, and experience requirements Use data storytelling and insights to drive alignment, confidence, and momentum Adoption, Performance & ROI Drive activation, adoption, and sustained usage of digital tools across sites Define, track, and optimize KPIs tied to customer experience, engagement, and business impact Own rollout plans, change enablement, and continuous optimization cycles Cross‑Regional & Global Collaboration Partner with EMEA and APAC digital leads to ensure a globally consistent yet locally relevant experience Share best practices, innovations, and lessons learned across regions Contribute to global playbooks, standards, and experience frameworks Data, Insights & Technology Enablement Champion data‑driven decision making across retail and operations Ensure data quality, accessibility, and actionable insights Partner closely with technology and data teams on reporting, system integration, and scalability Team & Capability Leadership Lead and develop site‑based Digital Experience Leads Build a strong regional digital community rooted in ownership and innovation Act as the escalation point for complex or high‑impact issues Innovation & Continuous Improvement Identify opportunities to enhance digital products, tools, and workflows Pilot emerging technologies and scale successful innovations Bring a start‑up mindset to experimentation, iteration, and improvement What We Offer Benefits Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Bachelor’s degree in Digital Experience, Technology, Business, Marketing, or a related field (or equivalent experience) 7+ years of experience in digital experience, product operations, retail technology, or digital transformation Proven experience owning digital solutions in a hands‑on, execution‑focused role Strong background in retail digital experience, omnichannel platforms, or store‑level technology Demonstrated success driving adoption and change in fast‑paced, evolving environments Experience partnering with high‑tech or start‑up organizations preferred Strong analytical skills with the ability to translate data into actionable