Job Description
About the role: We’re hiring a purpose-driven Digital Product Manager to lead digital transformation for Gartner’s Client Engagement Services. You’ll leverage AI and automation to deliver innovative solutions that improve associate workflows and elevate client experiences. Working with business, engineers, and designers, you’ll identify opportunities, mentor others, and guide scrum teams to design and iterate impactful platform experiences. The ideal candidate is a self-motivated problem solver, focused on client needs and committed to creating a world-class digital experience. Join the Global Sales & Services Technology team of curious, bold thinkers and help build something great. What will you do: Product Strategy and Vision: Develop a deep understanding of Client Engagement Services business goals and customer needs to shape product priorities Establish product vision, roadmaps, and release plans that deliver measurable business outcomes Monitor technology, in particular AI, trends to inform strategy and propose new solutions Solution Design and Delivery: Design and manage AI and automation solutions, leveraging tools such as Salesforce, custom-built, or third-party technologies Translate business requirements into actionable product and technical specifications Lead a scrum team through backlog management, sprint planning, and iterative delivery Resolve blockers to achieve business objectives for the product, including technical and resourcing challenges Stakeholder Management and Collaboration: Build strong relationships with business stakeholders and integrate input from multiple channels into product priorities Partner with data scientists, engineers, and other product managers to drive synergy and long-term solutions Coordinate with IT partners to ensure alignment on architecture, compliance, and delivery cadence Continuous Improvement & Value Realization: Analyze data to generate insights and champion product enhancements that improve user experience and adoption Validate requirements through mockups, user feedback, and usability testing Measure and communicate the business value of technology solutions to stakeholders What you will need: Bachelor’s Degree in math, statistics, engineering or a related field desired 5-8 years of experience in digital product management Relationship building and collaboration skills across diverse and matrixed stakeholders Ability to surface, prioritize, and balance multiple stakeholder priorities Experience managing software development initiatives within Agile frameworks, with strong ability to prioritize competing workloads and ensure timely delivery Excellent problem solving and analytical skills, including experience leveraging data to inform decision making Expertise in strategic planning as well as strong business acumen Demonstrated ability to communicate technical and business information to various stakeholders verbally and in writing Bias for action with a focus on delivering outcomes, ensuring timely execution and value delivery Track record of thriving in a feedback-driven culture, embracing continuous learning and demonstrating a growth mindset Strong understanding of Gartner Services business is a plus Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great lead