Job Description
Digital Project Coordinator DIGITAL PROJECT COORDINATOR Owns the relationship between clients and Digital Services staff, from the start of client site build processes and throughout the entirety of the client's relationship with Coffey Communications. Ensures that digital projects and client requests are produced in a timely manner and within budget. Documents client feedback in the Customer Relationship Management software and shares information with appropriate staff. Manages relationships with an assigned group of clients and serves as the primary day-to-day contact. Participates in new client kickoff and meet-and-greet meetings as assigned to new client accounts and set up by business development staff. Leads client production kick offs and discovery calls with clients in partnership with appropriate Coffey staff. Maintains a thorough understanding of the technologies and programs related to the development and operation of Digital Services products and services. Trains and assists clients with their use of Digital Services products and services. Leads project meetings with the clients and the appropriate internal Coffey staff. Guides the website build process to enhance effectiveness of client websites, recommending best practices in site builds, user experience and website functionality. Works with the Digital & Publications Operations Manager to develop and implement solutions and presents pricing for additional projects to clients. Strategizes new approaches, policies and procedures to effect continual improvement in Coffey's ability to meet and exceed clients' needs and expectations. Serves as facilitator of client-requested development projects for assigned accounts. Reports information to Digital & Publications Operations Manager concerning staff achievements or problems in fulfilling assignments. Travels to visit clients occasionally, either on-location or at industry trade shows, as requested or required by the scope of the project. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either orally or in writing. Bachelor's degree in marketing, communications, public relations, business, English or journalism—or equivalent related education or experience. Minimum of three years of customer service experience building open and trusting client relationships. Ability to juggle many responsibilities and remain flexible. Holidays Health insurance (medical/dental/vision) Health savings account Retirement plan + matching For a full list of our benefits, please visit our website: Compensation details: 30.36-40.49 Hourly Wage