Job Description
Overview: Are you passionate about making digital experiences accessible to everyone? We're seeking a hands-on Digital Accessibility Evangelist to lead and drive accessibility initiatives across our client-facing digital channels-including websites, mobile apps, and other digital platforms that serve as key customer touchpoints. This role blends strategic program leadership with deep, practical accessibility expertise. You will champion accessibility across design and development teams, conduct in-depth audits, guide remediation, and embed inclusive practices into the product lifecycle. By combining advocacy with operational rigor, you will ensure accessibility is a core part of our digital experience, not just a compliance checkbox. Key Responsibilities Program Leadership & Strategy Lead the execution of the digital accessibility roadmap, ensuring accessibility is embedded across all client-facing digital products. Translate accessibility goals into actionable initiatives that reduce compliance risk, improve usability, and strengthen customer trust. Coordinate program milestones, timelines, and deliverables across cross-functional teams, integrating accessibility into product roadmaps and release schedules. Partner with leadership and stakeholders to align accessibility efforts with broader digital transformation and customer experience strategies. Monitor progress against maturity models and accessibility KPIs, providing actionable insights and recommendations for continuous improvement. Hands-On Accessibility Expertise Conduct accessibility audits of digital channels using both manual testing and automated tools. Evaluate experiences against WCAG 2.2 AA, ADA, Section 508, EAA, and other relevant accessibility regulations using assistive technologies (e.g., JAWS, NVDA, VoiceOver, TalkBack). Provide practical remediation guidance to design