Job Description
The group you’ll be a part of The Office of Digital Transformation at Lam Research is responsible for the creation of next-generation business processes and the accelerated adoption of technology across the company. The Manager/Senior Manager, Digital Transformation, O2C Processes is a unique opportunity to transform a market-leading semiconductor company to scale for past and future growth at an unprecedented time in our industry. best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. The impact you’ll make The Manager/Senior Manager, Digital Transformation, O2C Processes helps drive the execution and delivery of digital transformation within a multi-year process and technology modernization program. This role is responsible for leading Global Customer Operations (GCO) through the migration from legacy ERP and CRM applications to new applications and integrations within all Opportunity to Cash (O2C) business processes. The Manager/Senior Manager, Digital Transformation, O2C Processes acts as a business architect, ensuring that critical Sales processes are designed, tested, and deployed successfully in alignment with broader enterprise transformation goals. This position focuses on sales, business development and sales operations, ensuring seamless migration from legacy ERP & CRM systems to next-generation platforms and processes. Candidates with sales operations / revenue operations / deal desk experience in a configure-to-order manufacturing environment would be ideally positioned to excel. What You’ll Do Program Leadership & Execution: Drive O2C workstream deliverables across the Account Team organizations and Business Development & Sales Operations (BDSO). Drive design and deployment of O2C modules and capabilities for the GCO organization while keeping customer impact in clear focus. Own testing readiness (SIT, UAT, regression) and cutover planning for business continuity for specified workflows. Cross-Functional Alignment Act as a business liaison between O2C and other workstreams (Plan-to-Fulfill, Idea-to-Retire, Quality, Record to Report, Customer Service & Support, etc.). Identify and escalate cross-functional risks and dependencies through the Program Management Office (PMO) and governance boards. Collaborate with cross-functional Business Unit & Workstream leaders to ensure O2C inclusion in all relevant release / launch preparations. Process Reengineering & Optimization Translate business requirements into future-state processes and technical design specifications in partnership with IT architects and ensure traceability of requirements through design, build, and testing phases using tools such as Jira and MS ADO. Lead process mapping workshops using standard process methodologies to define “as-is” vs “to-be” states. Identify and eliminate process pain points, inefficiencies, redundancies, waste and manual workarounds through automation and system enablement. Partner with IT architects to ensure processes are documented and fully embedded in system design. Change Management & Readiness Partner with Change Management leads to drive communications, training, and adoption for GCO. Support Release 1 stabilization as required and plan for future release readiness. Translate business risks (e.g., single points of failure, data retention rules, resource dependencies) into actionable mitigation steps. Team & Stakeholder Leadership Lead Subject Matter Experts (SMEs), technical teams, and offshore resources to deliver on assigned scope. Provide mentorship, coordination, and accountability across sub-teams (cutover, data migration, knowledge management, case management). Influence stakeholders and drive alignment with senior leadership. Who We’re Looking For Bachelor’s degree with 12 years related experience; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience. 8–10 years of experience in sales operations / revenue operations / deal desk, or Digital Transformation in a global, complex capital equipment manufacturing environment. Hands-on experience with Dynamics 365 Sales and/or Salesforce.com, CPQ, CLM, Jira, ADO, Signavio, and Visio. Strong understanding of process re-engineering, including sales, sales operations, contracting, and pricing. Skilled in program management: risk identification, governance, testing coordination, and cutover planning. Excellent stakeholder management and com