Job Description
About the Company: HMSHost, a subsidiary of Avolta, is a leader in creating dining for travel venues. With our unmatched portfolio, we operate over 1,000 locations in nearly 80 airports across North America, including proprietary concepts, local, regional, and national brands, and partnerships with award-winning chefs. For decades, HMSHost has curated food and beverage programs that make a traveler’s journey as exciting as the destination. About the Role: The Director of Change Management leads project change management initiatives to drive successful adoption of technology and business transformation projects, providing both strategic direction and hands-on execution to drive successful adoption and minimize organizational disruption. Essential Functions: Partners with Information Technology, Operations, and PMO leadership to integrate change management into project lifecycles, ensuring change activities align with project timelines and deliverables while maximizing project value Develops and implements project change management strategy, methodologies, and governance frameworks for technology and business transformation initiatives Directly owns and manages project change execution, including stakeholder assessments, communication plans, training strategies, and adoption activities for technology and business transformation initiatives to drive successful project outcomes Leads tactical change management activities including resistance management, readiness assessments, impact analyses, and change champion opportunities for assigned technology and business process initiatives Oversees change management planning and delivery for multiple concurrent projects, applying consistent methodology while tailoring approaches to project-specific needs, as well as stakeholder expectations and requirements Directs and develops change management practitioners, building organizational capability in project change management best practices and fostering a culture of change readiness Designs and executes stakeholder engagement and communication strategies that build awareness, understanding, and commitment during project lifecycles Conducts change impact assessments and readiness evaluations for proposed initiatives, providing recommendations to leadership on timing, approach, and resource requirements Collaborates with Operations, Learning & Development, and business unit leaders to identify gaps and develop targeted solutions that support project adoption and minimize business disruption Facilitates cross-functional collaboration and serves as an advisor to project teams and leadership on change strategies, resistance mitigation, and stakeholder management Establishes and tracks change metrics including adoption rates, readiness scores, and stakeholder feedback; provides regular reporting to leadership on change effectiveness and project readiness Reporting Relationship: The Director of Change Management reports to the Senior Vice President of Transformation Office & Enterprise PMO Minimum Qualifications, Knowledge, Skills, and Work Environment : Education and Experience: The combination of education and professional experience must exceed 8 years: In a leadership role: Requires 3 years of experience leading a team of professionals engaged in developing and executing change management programs In a technical role: Requires minimum of 8 years of experience engaged in developing and delivering change management programs A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement In the industry: 3-5 years of Hospitality, F&B and/or Retail experience Specialized Training: Training that leads to an in-depth understanding of change management Specialized Skillset/Competencies/Traits: Ability to drive results through collaboration rather than direct control Demonstrated experience managing multiple concurrent projects and prioritizing resources across competing initiatives Strong organizational skills with keen eye for detail Ability to quickly understand existing processes, relationships, and organizational dynamics Proven ability to identify, assess, and mitigate project and organizational risks Systematic approach to documenting processes, decisions, and lessons learned for future reference Business acumen and also has the mindset required to understand the long-term implications of financial planning and to advance the organization’s goals Demonstrated