Job Description
Job Description Leads enterprise-wide performance monitoring and real-time operational governance, ensuring standardized processes for shift operations, event management, escalation, incident command, and communications. Oversees capacity and readiness for critical infrastructure (power, cooling, controls, life safety, and physical security), ensuring sites are resilient, compliant, and audit-ready. Partners with executive leadership on multi-year operational, reliability, and financial targets; drives adoption of automation, telemetry, and predictive maintenance to reduce risk and improve mean time to restore (MTTR). Establishes crisis management standards, continuous improvement mechanisms, and a culture of operational excellence, knowledge sharing, and accountability. Leads major expansion and transformation initiatives impacting operational readiness, serves as senior liaison across regions, and oversees the full lifecycle of critical infrastructure and hardware assets-including install, maintenance strategy, spares, vendor performance, and investment governance-to optimize reliability, security, and scalability. Responsibilities Key Responsibilities 24/7 Mission Critical Operations Leadership Owns 100% uptime operations for a portfolio of very large/complex data center sites, ensuring consistent execution of shift coverage, operational handoffs, and standardized runbooks. Establishes and governs the Mission Critical Operations (MCO) operating model: command structure, on-call rotations, escalation paths, and service-impacting event response. Ensures operational readiness for high-severity incidents through drills/tabletops, incident commander training, and continuous improvement of response playbooks. Performance Monitoring, Controls, and Reliability Defines the enterprise strategy for real-time