Job Description
Overview Director, Data Science - ICS Data Platform Intuit’s Customer Success platform (ICS) has an exciting opportunity to shape how we use Data and AI to drive insights and actions to drive customer outcomes, new customer growth, and adoption of Intuit services across the entire company. As the Director of Data Science for the ICS Data Platform you will be responsible for leading the development of the foundational data platform and capabilities that enable these outcomes for Intuit, reporting to the VP of Data Science for ICS. This is an exciting opportunity to develop the next generation of agentic tools to drive data science and the ICS ecosystem at Intuit. Role In this role you will be leading a 35 person multi-disciplinary data science and analytics organization that will be connecting foundational data, agentic platform development, production modeling, platform product analytics and experimentation. You will directly manage the following teams which are working together to develop the aforementioned outcomes for the company: Technical Data Analytics: This team defines the data architecture, codevelops the data engineering strategy, owns the logic for KPI Standards, drives datamart prototyping and development in partnership with our Data Engineering team, and manages the technical mandates across the organization. Text Modeling Platform: This team manages our unstructured text processing platform and develops many of our internal Data Science Products at Intuit such as our Voice of Customer tools. This capability converts multi-modal signals into structured data and actionable insights and serves them to thousands of internal stakeholders to drive real value to our end users and business. This team also manages the forecasts for our platform licenses and compute. Agentic Analytics Platform Development: This team is driving the transformation of how we do Data Science and Data Analytics work within ICS and is building the platform that brings this all together. They’re developing servers, MCPs, agents, and orchestrators to enable all data professionals across the org to simplify their workflow and have greater impact in their spaces and beyond. ICS Platform Experimentation: This team maintains the tools and governance for enabling experimentation at scale across ICS and coordinates experiments and traffic to ensure we’re maximizing learnings against a fixed population of humans that serve our customers. Virtual Expert Platform (VEP) Product Analytics: This team owns the product analytics support of our VEP space, which contains the tools our expert population (CPAs, Product Support Experts, etc) use to serve customers, as well as the platform on which all these contacts are managed. This team also manages the Agentic Performance Framework, driving visibility to our portfolio of production agents and their performance and maintenance. In this role you will partner closely with various Customer Success Data Science teams as your peers, those embedded within our Consumer Group Segment, our Global Business Solutions Group Segment, and with the Expert Network Platform Data Science Team. You will also partner closely with our Data Product Management team responsible for managing our Data Product portfolio and prioritizing the problems we prioritize solving across this team. Furthermore, you will also partner with our Product Development org including the Data Engineering and AI Science teams to coordinate on development, as well as functional equivalents across our Business Units and Functional Data Science teams to align on common strategy and development and work with our Data Platform teams on aligning on strategy and managing our inputs into their roadmaps and technical mandates across Intuit. Responsibilities Lead a 40 person organization (full time + contractors) managing those who manage the Technical Data Analytics, Data Tokenization, Unstructured Text Modeling, VEP Product Analytics, ICS Platform Experimentation, and Agentic Analytics Platform Development teams. Manage a 6-figure budget to strategically deploy contract resources to bolster the team through our business cycle to smooth out operations, and scale up to tackle business critical challenges that emerge. Lead the evolution of our datamart prototyping and metric standardization efforts leveraging GenAI to assist in the rapid development of production quality transformation to quickly harden the ICS data foundations in partnership with internal teams and partner organizations. Co-develop the vision for an integrated autonomous agentic data science platform that revolutionizes how we deliver data science and analytics at scale across ICS via a 150 person overall Data Science team resulting in substantial customer benefit, new customer growth, and adoption of Intuit services. Drive the development of the aforementioned vision across the various groups within this