Director Event Tech III Baltimore Marriott Waterfront

Position Overview The Director, Event Technology III (DET III) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET III promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role manages venue(s) with $3.75M - $8M in revenue and will report to a Regional Director, Venues or an RVP, Venues. Key Job Responsibilities Venue Partner Relationships Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Service high profile/visibility events and act as a point of escalation when needed. Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. Partners with Venue Sales Leadership on sales strategies. Creates and participate in business review presentations. Financial Management & Reporting Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Strategically ensure event profitability is maintained based on proper staffing per event. Achieves Encore’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs. Train and directs operations and sales managers to complete standard and ad hoc