Job Description
About Acadia Pharmaceuticals Acadia is committed to turning scientific promise into meaningful innovation that makes the difference for underserved neurological and rare disease communities around the world. Our commercial portfolio includes the first and only FDA-approved treatments for Parkinson’s disease psychosis and Rett syndrome. We are developing the next wave of therapeutic advancements with a robust and diverse pipeline that includes mid- to late-stage programs in Alzheimer’s disease psychosis and Lewy body dementia psychosis, along with earlier-stage programs that address other underserved patient needs. At Acadia, we’re here to be their difference. Please note that this position is based in San Diego, CA or Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average. Position Summary: As the Director, Field Force Effectiveness for the US Rare Disease franchise you will be responsible for leading efforts and your team to implement and administer initiatives and support services that are critical to maximizing the effectiveness of our field based teams by working in partnership with leadership, Sales, Marketing, and Patient Service groups. This includes ensuring that the field teams are optimally deployed with the correct territory alignment, they are targeting the right customers with the right call plan, they are providing the right level of services to optimize the patient on-boarding journey, they have the right incentive compensation bonus plan that properly rewards/motivating their performance, and they have the right insights to elevate their performance. To accomplish this, (s)he will be responsible for effectively managing their team to determine the proper methodologies, generate the appropriate analytics, deploy sound strategies, implement efficient processes, and leverage appropriate tools/techniques needed to support field leadership to drive sales performance, patient onboarding, and organizational growth. This position assumes a high level of competence and expertise in biopharma commercialization strategies including deployment, targeting, patient on-boarding/support services, incentive compensation, and field level analytics/reporting/insight generation. Additionally, as a leader within the Commercial Operations and Business Optimization team, this position will also work closely and partner with others in the group along with those from People & Performance, Legal/Compliance, Commercial Insights & Performance, and IT departments along with outside vendors to fulfill the responsibilities of this position. Primary Responsibilities: Lead and administer the field deployment, sizing, and territory alignment efforts for the US Rare Disease franchise by partnering with sales, marketing, patient services and account management leadership to ensure that Acadia’s field teams are optimally deployed to achieve commercial objectives Lead and administer the field targeting and POA call planning/optimization process by working with commercial leadership teams to ensure that our field teams are focused on the right customers with the right contact frequency, by leveraging the right promotional to channel with the right discussion topic to ensure our patients have access and receive the best treatment outcomes from our products. Leverage predictive modeling to increase and optimize field force effectiveness, customer experiences, and other business outcomes. Lead the design and the administer of the field incentive compensation, contest/award functional area for the US Rare Disease field teams by collaborating with internal stakeholder and vendors to ensure that plans are motivating, rewarding, and are align with business objectives: Lead the evaluation, development, design and administer IC Plans, contests, and annual awards for Rare Disease field teams, along with their field management teams Provide leadership around governance, inquiries, and approval process for IC plans, contests, and awards Implement strategies and the administrative processes to ensure accurate performance and bonus/contest payout calculations. Ensure timely communication and documentation to the field teams around IC/contest/award plans, IC goals, IC performance status reports(scorecards), and the administration processes Collaborate with others on the COBO team and IT on data governance to ensure the consistent performance metric definitions are being utilized and that the necessary data integrations needed for IC are accurate, efficient, and reliable. Working with the CIP team, to help lead the US Rare Disease field-based performance analysis and reporting capabilities at a sub-national and customer level by working with sales, patient services, and nationa