Job Description
Benefits Overview A career at CoBank can offer you the opportunity to make a personal impact on the people and communities where we do business. In order to be the best, we hire the best! Benefits Offered By CoBank Careers with a purpose Time-Off Packages, 20 days of vacation, 10 paid sick days and 11 paid holidays Competitive Compensation & Incentive Hybrid work model: flexible arrangements for most positions Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance Robust associate training and development with CoBank University Tuition reimbursement for higher education Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution Associate Resource Groups: creating a culture of respect and inclusion Recognize a fellow associate through our GEM awards Job Description Provides strategic leadership, management oversight, and technical guidance to the Lease Operations department. Ensures the effective and efficient operation of all lease processing-related functions. Provides strategic and tactical guidance, leadership, development and specialized expertise to all lease operations associates. Responsible for task and initiative prioritization, resource and capacity management, team quality assurance, customer service, esclations, service level agreement adherence, and department projects as assigned. Essential Functions Provides leadership to all lease operations functions and teams, and serves as the department leader (40+ FTE). The management team is comprised of Managers and Supervisors. Works closely with the Lease Operations VP and Enterprise Leader, as well as lease operations managers and supervisors, to manage people and processes across Lease Ops. Works with the Lease Operations VP and Enterprise Leader to establish and advance a positive culture and work environment for all associates. Develops and maintains strong partnerships with risk, credit, sales leadership and teams, enabling cross-functional alignment and strategy realization. Possesses a cross-functional understanding of processes and issues across all transaction teams, as well as upstream and downstream constituencies and processes. Establishes and ensures adherence to processes, procedures, and controls. Provides oversight and strategy for quality assurance and regular monitoring of compliance with key controls, operational, ICFR and SOC related. Identifies and facilitates opportunities for process improvement and automation across all teams, and promotes a culture of continuous improvement and operational excellence. Proactively supports department workflow, and oversees deployment and cross-functional sharing of resources across all teams as workloads, nature of work and transactional volumes warrant. Is responsible for staffing models, budget and contract labor required to support department processes. Provides strategic and tactical guidance for the end-to-end lease life cycle to include lease processing, documentation, booking, funding, title, insurance and other various lease administration activities. Proactively identifies areas of risk in Lease Operations, and suggests strategies for elimination or mitigation of such risks. Coordinates with Internal Control and Operational Risk along with the Lease Operations Process & Controls Manager to document and mitigate any known control issues/failues or losses. Assists with development of reporting and metrics, including key performance indicators and service level agreements. Uses metrics and analytics to, among other things, manage performance, monitor efficiency and deploy resources. Serves as primary escalation point for issues identified by internal and external customers, and regularly coordinates with internal customers to manage volume, proactively identify potential issues and assess satisfaction. Acts as a key contact and relationship owner for relevant vendors and/or service providers. Proactively works to manage impact and effect of technological enhancements on people and processes. Manages the training and development needs of the team, and regularly coordinates training and development opportunities to meet identified needs. In coordination with specialized resources within the bank, leads change management initiatives within Loan Operations and acts as a change agent across all of Operaitons. Provides mentorship and serves as a resource to managers, supervisors and associates in Loan Operations. As a people manager at CoBank, you wil