Job Description
Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and directing own organization through reliable systems and processes. The Director, Marketing & Sales Development – Americas (“the Director”) supports the effective development, management and delivery of recruitment and training programs through a variety of delivery methods including instructor-led, computer-based, web-based, and mobile training. The Director also supports the administration of Training and Development programming across the Company – all brands and regions, and support with and delivery of programs as required. Expected Contributions The Duties / Responsibilities Include Training & Development Strategy and Operations Execute, administrate, and measure the effectiveness of training & development programs and initiatives. Contributes to the design, development, administration, and delivery of existing and new training content. Contributes to continuous program and delivery improvements. Identifies and builds new programs and initiatives to grow MVW’s Marketing & Sales learning culture and helps support training & development needs within the organization. Researches and identifies external learning programs that may fit the needs of the organization. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods, and techniques. Collects and monitors feedback on development programs; leverages feedback to drive improvements to learning design, development, and delivery. Maintains training & development program calendar. Maintains comprehensive records of participation and continued tracking for individuals or departments and regularly provide reports to learning leaders and the business. Facilitates Marketing & Sales training sessions to marketing and sales both virtually and in person, as needed. Business Partnerships Acts as a trusted consultant and training resource for business leaders at corporate, regional and site level. Partners with business leaders, policy owners, learning leaders, Subject Matter Experts (SMEs), and other stakeholders to plan, create, and deliver high-quality training & development programs that meet or exceed program needs. Partners with Corporate MVW Talent Management team during the analysis, design, and development of any given project to help maximize the effectiveness of the training offerings and curricula. Supports the Candidate and Learning Management System when needed, in partnership with the respective corporate teams, to ensure Marketing and Sales specific programing is up to date, optimized and compliant. Performs other duties and projects as needed or assigned by Marketing and Sales leadership. M&S Program & Process Development Uses established methodologies in all stages of the design process, including needs assessment, analysis, design, development, implementation, and evaluation. Assesses development needs by analyzing data and developing and conducting surveys, interviews, and focus groups. Assesses and determines modes of delivery (e.g., eLearning, 1-on-1, ILT, Virtual) for development programs. Collaborates with learning designers or vendors on the design of engaging training materials for a variety of delivery methods, including instructor-led, computer-based, web-based, and mobile training. Researches and identifies external development programs that may fit the needs of the organization. Keeps abreast of training and development research: learning theory, motivation theory, and new materials, methods and techniques. Improves current sales and marketing processes at the direction of the SVP, Sales Development. Talent Development Maintains responsibility for high-quality delivery of training programs (e.g., onboarding courses), ensuring that facilitators have the knowledge, skills, and abilities to deliver with excellence. Reviews and analyzes feedback on programs from internal customers; identifies trends in feedback and provides follow-up for issue resolution and/or appropriate communication to business leaders. Leads skill-buil