Job Description
This role can be located out of any Business Unit office in NA. The Director, Store Reliability is responsible for in-store equipment uptime, overall store repair & maintenance costs and store maintenance supplier accountability across North America. In addition, this role is responsible for store facility performance and KPI tracking of the store equipment repair suppliers and internal technician productivity. This role partners closely with Concept Development, Global Tech, BU Facilities and BU Merchandise Category teams for full operational success of all in-store equipment systems. The Director, Store Reliability drives collaboration and communication across a variety of internal and external stakeholders. Additionally, this role seeks BU feedback and communicates to the Facility Reliability team and overall BU network for continuous improvement on processes, procedures and accountability. ROLE PURPOSE The Director, Store Reliability is responsible for in-store equipment uptime, overall store repair & maintenance costs and store maintenance supplier accountability across North America. In addition, this role is responsible for store facility performance and KPI tracking of the store equipment repair suppliers and internal technician productivity. This role partners closely with Concept Development, Global Tech, BU Facilities and BU Merchandise Category teams for full operational success of all in-store equipment systems. The Director, Store Reliability drives collaboration and communication across a variety of internal and external stakeholders. Additionally, this role seeks BU feedback and communicates to the Facility Reliability team and overall BU network for continuous improvement on processes, procedures and accountability. ACCOUNTABILITIES Strategy and growth development of internal technician network to include density studies, recruiting, knowledge training and safety training. Partner closely with Director, Fuel Reliability and Environmental Director for full internal tech coverage and certifications. Data analysis to identify and drive actions focused on root cause identification, improved efficiency and reducing costs Drive customer focused KPI tracking and equipment uptime to become industry best in class Develop and implement industry leading preventative maintenance programs designed to improve uptime and extend equipment life cycles while reducing costs. Collaborates with NA Facility Reliability Team and BU Facilities team to drive store equipment, building maintenance supplier and internal tech performance KPI tracking management and accountability Works closely with BU teams and Reliability teams to identify revenue-generating and revenue-preserving capital improvement projects Improves efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies and procedures; implements revisions. Ensures store equipment parts supply chain is full and ready for immediate repairs to meet performance KPIs Research, calculate and communicate to concept development team store systems equipment total cost of ownership to include but not limited to energy usage, maintenance and supply costs Partner with Project Management team for structured project management for assigned project activities with agreed upon decision gates at appropriate times, secure understanding and buy-in ensuring effective implementation with high success rates Create and maintain assigned project budgets collaborating with local BU resources and category teams. Ensure store specific scope of work is clearly defined and understood by all project team members. Collaborate with our BU’s identifying gaps and learnings. Document action items, coordinate solutions, set timing and communication process with Facility team members until complete Report project progress and effectively document and implement all learnings. Create alignment with all project team members Ensure global framework standards and guidelines are clear and followed Analyze effectiveness and performance of store systems, provide reporting and offer input for improvements; how to minimize costs and maintain quality/safety standards Flexible with working hours and travel to support all global ways of working Ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with Circle K objectives. Decisions have a serious impact on the overall success or failure on area of accountability Interacts with executive leadership and others concerning matters of significance to Circle K EXPERIENCE Extensive experience in leadership, team building, project management a