Job Description
Encore at Wilmington is seeking an experienced and driven Director of Admissions to oversee and manage the full admissions process for our Health Center. This role is essential in ensuring a smooth transition for residents while building strong relationships with referral sources and families. Key Responsibilities: Manage the entire admissions process from referral to admission Build and maintain relationships with hospitals, physicians, and referral partners Conduct resident/family admission interviews and collect all required documentation Review and explain Medicare Part A coverage, denials, and certifications Maintain accurate census data including admissions, discharges, transfers, and payer changes Coordinate admissions, transfers, and discharges with clinical and administrative teams Provide facility tours and serve as the primary admissions contact Maintain all admission records and files in compliance with regulations Track and manage waitlists and referral pipelines Ensure residents and families are fully informed of rights and services Support utilization review processes for Medicare admissions Maintain strict confidentiality of all resident information Qualifications: Experience in long-term care, skilled nursing, or healthcare admissions preferred Strong knowledge of Medicare Part A and admission processes required Excellent communication and interpersonal skills Strong organizational and multitasking ability Ability to work in a fast-paced environment and manage multiple priorities Work Environment: Office-based role with frequent interaction across departments Requires walking throughout the facility May involve exposure to healthcare environments Why Encore: Collaborative and supportive leadership team Opportunity for growth within a multi-facility organization Make a meaningful impact on resident experience and care Apply today and join a team committed to excellence in care and service.