Director of Club Operations

Position: Director of Club Operations, Clinton County Corporation: Boys & Girls Clubs of the Northern Indiana Corridor Status: Full-time with benefits Work Hours: Monday-Friday days, some evening and weekend requirements Immediate Supervisors: Sr. Club Director Summary: The Director of Club Operations is responsible for the overall leadership, management, and performance of one standalone Boys & Girls Club site in Clinton County and two school-based sites. This role ensures the delivery of high-quality youth development programming, safe and engaging environments, and strong operational execution across all assigned locations. The Director leads, coaches, and develops site-level staff while directly overseeing programming, staffing, safety, facilities, and family engagement. This role serves as the primary leader of the standalone Club site while providing strategic oversight and support to school-based sites to ensure consistency, quality, and alignment with BGCNIC’s mission and core values: One Team, Growth Mindset, Being Great, Mission Driven, and Trauma Informed. BGCNIC serves 3,000 children ages 5-18 at 39 sites across northern Indiana through summer and before and after-care programming, with a strong focus on social and emotional learning, college and workforce readiness, and academic enrichment to ensure every child has a chance to meet his or her potential. ESSENTIAL FUNCTIONS Leadership & Staff Development Directly supervise, coach, and develop Site Coordinators, Team Leads, and frontline staff across assigned sites. Establish clear performance expectations; conduct regular 1:1s, check-ins, and performance evaluations. Foster a positive, accountable, and mission-driven team culture. Partner with Human Resources to recruit, onboard, train, and retain high-performing staff. Support staffing plans to ensure appropriate staff-to-youth ratios across all sites. Club & Program Operations Provide direct leadership of the standalone Club site, including day-to-day operations, programming, and staff management. Oversee school-based site operations to ensure program quality, consistency, and alignment with BGCNIC standards. Ensure programs meet the developmental needs of youth through structured, engaging activities across core program areas. Monitor membership, attendance, and participation trends; implement strategies to drive recruitment and retention. Ensure timely and accurate completion of attendance, outcome tracking, and operational reporting. Safety, Compliance & Facilities Ensure all sites maintain safe, clean, and well-supervised environments for youth, staff, and visitors. Implement and uphold organizational policies, safety protocols, and licensing or compliance requirements. Partner with operations staff on safety initiatives, drills, and continuous improvement efforts. Oversee facility management, including maintenance, cleanliness, and appropriate use of equipment and resources. Family & Community Engagement Build strong, trust-based relationships with families, school partners, and community stakeholders. Lead family engagement efforts to ensure clear communication, strong participation, and connection to Club programming. Represent BGCNIC within the community and school environments to strengthen partnerships and visibility. Administrative & Financial Management Support site-level budget management and ensure adherence to fiscal policies. Oversee administrative processes including payroll approval (timecards), program documentation, and compliance reporting. Collaborate with leadership on program planning, grant implementation, and continuous quality improvement (CQI) efforts. Organizational Leadership Actively contribute to leadership team meetings, strategic initiatives, and organizational priorities. Model professionalism, strong communication, and alignment with BGCNIC’s mission and values. Other duties as assigned. QUALIFICATIONS Education/Experience: Bachelor’s degree in Education, Human Services, Nonprofit Management, or related field required (or equivalent experience). Minimum of 5 years of experience in youth development, education, or nonprofit leadership. Minimum of 2–3 years of supervisory experience required. Experience managing a site