Director of Enrollment Operations

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details. About the Opportunity The organization empowers people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. This organization is the only company applying AI Digital Twin technology exclusively toward metabolic health. The process starts by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives. The team is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of members. There is a belief in empowering every individual to make a meaningful impact for members, clients, and each other, while enjoying a supportive, collaborative work environment. The organization has been recognized not only for its innovation but also for its culture. With significant recent funding, the organization is scaling rapidly across the U.S. and globally. Backed by leading venture firms, the organization is building an impactful digital health company. Join the mission to reinvent the standard of care in metabolic health. Opportunity A highly analytical and operationally-minded Director of Enrollment Operations is sought to own and optimize the full journey from member registration through activation. This mission-critical role reports to the Chief Medical Officer and EVP and serves as the strategic and executional owner of the enrollment full, directly driving member conversion and revenue realization. The individual will be responsible for the end-to-end member enrollment function focusing on reducing friction, eliminating inefficiencies, and enhancing the member experience through continuous process improvement and cross-functional collaboration. This role will partner with Product, Engineering, Marketing, Member Acquisition, and Clinical Operations to drive innovations in the enrollment process and ensure seamless member activation at scale. Key Responsibilities Funnel Ownership: Own the enrollment funnel from member registration completion through clinical onboarding and sensor activation. Partnering with Product and Engineering to optimize a tech-enabled conversation journey. Responsible for driving outcomes across all care team service operational touchpoints. Strategic Leadership & Innovation : Drive strategy for the member enrollment function. Serve as the strategic owner for funnel design, optimization, and innovation. Leverage technology, product, and analytics to unlock new levels of efficiency and member satisfaction. Ensure tight coordination between care delivery operations and the digital product experience and own enrollment performance metrics across operational touchpoints. Process Improvement: Build and lead a robust process improvement program that spans care coordination, nursing, fulfillment, onboarding, and clinical scheduling. Identify root causes of inefficiency, design scalable solutions, and ensure each step is repeatable, streamlined, and tightly executed. Operational Optimization and Automation: Identify and resolve bottlenecks in workflows involving humans, logistics, and clinical processes and developing automation solutions with product and engineering that ensures accountability for metrics and consistent performance. Daily Funnel Monitoring & Analytics: Track and analyze key performance metrics such as care team capacity (scheduling, staffing, etc), appointment completion rates, lab test completion, kit shipment and delivery, and sensor activation rates. Use data-driven insights to drive proactive interventions and inform long-term improvements. Capacity Management: Monitor workforce and operational bandwidth (e.g., appointment slots, clinical staffing, lab capacity) to proactively balance load and avoid conversion delays. Partner with the Associate Director, Practice Operations to support alignment with the care team day-to-day operations. Team Leadership & Development: Develop a high-performing team within enrollment operations, including responsibility for hiring, coaching, and performance management. Cross-Functional Collaboration: Work closely with Care Delivery, Clinical Operations, Practice Operations, Market