Director of Enrollment Services & Registrar

JOB Big Bend Community College (BBCC), a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington invites applications for a Director of Enrollment Services & Registrar in the college's Admissions/Registration Department. This position serves as the college Registrar and provides leadership and oversight for the Admissions/Registration Department. Reporting to the Dean of Student Services, the Director directly supervises department employees and is responsible for creating and maintaining a student-centered, supportive office atmosphere with sensitivity and responsiveness to all students.The position has administrative responsibility for planning and managing admissions, enrollment, and student records services, including application processing, course enrollment, academic advisement reports, transcripts, credit evaluation, prior learning assessment, required state reporting, and graduation processing. The Director also manages department budgets.As the coordinator of the ctcLink/PeopleSoft student records system, the Registrar is responsible for maintaining secure, accurate, and reliable academic records and for developing and maintaining effective processes that ensure the integrity of BBCC degrees and certificates.In support of student success, this position works closely with BBCC faculty and staff, as well as with high schools, community partners, and colleagues at other higher education institutions.SUPERVISES: Credentials Evaluator 3Program Specialist 2 (2)Program Coordinator Program AssistantTo work at BBCC you will be participating in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong, all people are represented and respected for their lived experiences, and each has received the recognition and support needed to thrive. Our students, the HEART of BBCC, and our employees, the SOUL, are the reason we are deepening our commitment to this movement.BBCC’s organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.Vision: To become our communities’ first choice to dream, learn, and succeed.MissionServe as a BridgeStand as a LeaderSupport for SuccessOur guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity. Guiding PrinciplesHonor our Role as a Hispanic-Serving InstitutionAdvocate for Equity, Inclusion, & DiversityEmbrace our Workplace Norms Innovate ProactivelyModel IntegrityEducate AllIf you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College. This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by May 21, 2026. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged. EXAMPLE OF DUTIES ESSENTIAL JOB DUTIES: Primary responsibilities include, but may not be limited to the following: Admissions, Enrollment & Student RecordsOversee admissions, enrollment, and student records operations, including applications, registration, transcripts, credit evaluation, prior learning assessment, state reporting, and graduation processing.Serve as functional lead for ctcLink/PeopleSoft admissions, enrollment, records, reporting, and data integrity processes.Ensure accuracy, integrity, security, and confidentiality of student records in compliance with FERPA, state, federal, and accreditation requirements.Act as BBCC’s Residency Officer, interpreting and enforcing Washington State residency regulations.Ensure accuracy of all student and course information reported to the State Board through ctcLink/PeopleSoft, timely finalization of data, and submittal of reports.Manage complex workflows, deadlines, and high-volume transactions accurately.Ensure students are appropriately charged and have remitted or documented payment of tuition prior to each quarter and following schedule changes, including management of unpaid accounts and refund approvals.Generate enrollment, demographic, and operational reports in collaboration with Institutional Research and Planning.Develop and publish quarterly dates, deadlines, refund schedules, and admissions/enrollment information.Staff Leadership, Planning & Service ExcellenceSupervise, train, support, and evaluate Admissions & Registration and Testing Services staff; ensure cross-training and coordinate staffing coverage with the Director of Financial Aid.Pro