Job Description
Vivo HealthStaff is recruiting for a Healthcare Operations Lead. This is a full-time role with competitive salary and equity. Our client is an early-stage healthcare organization committed to delivering scalable, high-touch care for older adults and their families. The company is backed by experienced founders and leading venture investors, and is building a modern operating platform for care navigation and support. With rapid growth underway, they are seeking a hands-on operational leader who can help strengthen the foundation of the business while supporting exceptional patient experience. This role is ideal for a senior operator who thrives in fast-moving environments and enjoys building systems and processes from the ground up. You will work across core operational functions, including credentialing, payer contracting, provider onboarding, and day-to-day workflows that maintain service quality and support organizational scale. This role is not a managerial position - it is execution-oriented and requires comfort working directly in the workstreams. Responsibilities Build and execute operational processes to support patient experience and scale Manage credentialing, payer contracting, and provider onboarding workflows Support daily clinical and administrative operations while maintaining service excellence Ensure quality and clinical outcomes processes are in place and continuously improved Partner with leadership to design and implement scalable systems and infrastructure Join the team onsite in San Francisco approximately three times per month Qualifications Seven or more years of operations experience, with healthcare exposure required Experience improving clinical outcomes or supporting clinical quality programs Prior work in early-stage startup environments building operations from zero to one Bachelor's degree in a quantitative discipline preferred U